FAQs

Find answers to our most frequently asked questions.

Orders & support

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We ship from Montreal, Quebec.

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You will receive an email confirmation along with shipping information once your order ships out.

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You can cancel your order within the first 24h by contacting support@inhairitance.ca. Please write your order number and your name in the subject line and the reason in the message/text.

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Once your order has been paid and processed, you will receive an email confirmation along with shipping informationt.

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We accept Shop Pay, Google Pay, Mastercard and Visa for online orders.

Shipping & returns

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Any order above $100, the shipping is on us! Shipping is calculated when you checkout. If you wish to have your items shipped EXPRESS, please contact us at support@inhairitance.ca

Canada Flat Rate: $10 - $20 
USA Flat Rate: $15 - $30

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Yes. We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@inhairitance.ca. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

See our return policy here.

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We’re sorry things didn’t work out! We will gladly refund or exchange your order within 7 days from the day you receive your item. If you would like to return or exchange any items please email support@inhairitance.ca & we will issue a Return Authorization & detailed instructions within 2-3 business days. 

Please provide a proof of purchase or order number with your return or exchange request & allow 5 business days from shipment for the return to arrive and your refund or exchange to process.

Please note that shipping charges are non-refundable on items that are returned & not faulty.

Customers are responsible for shipping cost on returns or exchanges.

Items to be returned or exchanged must be unused, undamaged and with original packaging.

We will refund shipping for any faulty item(s) (manufacturer defects only) returned to us that are unused.

Any products purchased through a third-party retailer or wholesaler do not qualify for an exchange, return or repair. All sale or Promo items are FINAL SALE, no refunds or exchange will be accepted.

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You can contact us by email at support@inhairitance.ca.

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We ship to Canada.

Can't find an answer?

Contact our customer support through the contact page and our team will get back to you as soon as possible.